Oracle Service Cloud Enables Brands to Transform the Customer Experience by Unlocking the Value of Internet of Things Data
Oracle | November 27, 2016
Oracle today announced an innovative new solution that enables brands to quickly and efficiently leverage insights from the Internet of Things (IoT) to power smart and connected customer service experiences. Powered by a packaged integration between Oracle Service Cloud and Oracle IoT Cloud, the new solution helps brands enhance the customer experience, increase operational efficiency and reduce costs by using IoT data to predict customer needs and proactively address customer service issues.