TalkTalk Data Breach Exposes Customers to Phone Scams

Thousands of TalkTalk customers have been potentially exposed to telephone-based fraud scams after hackers managed to access personal details via one of the telco’s contracted third parties.

Spotlight

Monitoring customer behavior at its outlets enabled this retailer to quantify the impact of customer interaction and to adjust processes to: Engage customers earlier Reduce customer attrition Improve productivity Increase sales Establish new KPIs


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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Spotlight

Monitoring customer behavior at its outlets enabled this retailer to quantify the impact of customer interaction and to adjust processes to: Engage customers earlier Reduce customer attrition Improve productivity Increase sales Establish new KPIs

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