Customers across every industry want the convenience, speed, and added security that come with transacting digitally. And while businesses are responding, they must act fast to stay ahead of the competition. Customer loyalty and revenue are at stake in the digital race.
The question now is, what does your business need to do to keep up with the pace of change to meet the needs of your market?
DocuSign commissioned a local market study to help Australian businesses uncover the demand for and expectation from their customers for digital convenience.
The research shows:
• 85% of consumers expect to complete agreements digitally
• 56% of consumers believe that paper forms make a business appear antiquated
• 73% of consumers say that working digitally within a business is essential to success
There's no doubt that satisfying consumer demand is becoming more challenging. Download the eBook to learn more about Australia's digital expectations and how this affects you.