Internet of Things and its Impact on Customer Interaction

VISHAL DHAR | March 1, 2016

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In today's world of Internet of Things (IoT) with connected devices presents the opportunity for brands to create new product experiences of tremendous value. These products are widely networked, more closely integrated into our daily lives, having the ability of providing more engaging experiences than ever before.

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OTHER ARTICLES

5 Ways to Secure Your IoT Devices—Before They Get Hacked

Article | March 13, 2020

Internet of Things (IoT) devices make our lives more efficient and our day-to-day more convenient. They allow us to monitor our homes from afar, control our lights, thermostats, and locks and beef up the security of our homes—among a host of other things. But because smart devices have become so integrated into our lives, they leave us vulnerable to cybercrime too. In general, IoT devices have little to no built-in security, making them top targets for hackers. And since most IoT devices are interconnected, it puts your whole suite of devices at risk if even one gets hacked. Just as you lock your front door before you go to bed, you’ll want to make sure your IoT devices are secure before you start using them.

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A three-step approach to successful IoT adoption

Article | March 11, 2020

Most would agree that the adoption rate of the Internet of Things (IoT) has fallen well short of predictions. Given the proven benefits that the IoT can deliver, such as preventative maintenance and real-time asset management, it’s confounding that every company isn’t well on its way to leveraging IoT. There are far more attempts to adopt the IoT than successes, says Terri Foudray, founder and CEO of Rumble, as well as several reasons that the IoT is not meeting or exceeding adoption forecasts. The culprits behind adoption failures include the lack of available talent, the overwhelming and complex volume of prospective vendors, the lack of a solid business case to define success, and the derailing of initiatives caused by unanticipated political and cultural pitfalls that often accompany enterprise-wide technology adoption.

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5 IoT Trends for Marketers to Watch in 2021

Article | January 29, 2021

The COVID-19 pandemic turned the tides towards remote work and virtual connectivity. And even though growth seemed to have slowed down in 2020, experts see double-digit growth in the next few years. The tides may be turning but virtual connectivity and the tools required for remote growth are not slowing down in demand. As the tech world adapts to new shifts, IoT is among one of the most anticipated technologies to prosper in 2021. Digital transformation has rapidly accelerated in the past year and if the experts are to be believed, 2021 shows promise for an even better year for technological advancement. According to IDC’s 2020-2024 forecast, spending will reach an annual growth rate of 11.3 percent. And with this, the number of connected devices is likely to grow up. Take a look at what will be the focus of IoT industry trends in 2021. Privacy & Security As smart homes are becoming the norm and you cannot throw a stone without hitting a smart device, one thing is clear—IoT devices are everywhere. People almost always forget smartphones when talking about IoT devices, but the fact is that smartphones are very much a part of the IoT ecosystem. And with the infusion of IoT in our everyday lives, questions about privacy and security are cropping up. Just recently, as WhatsApp announced its new privacy policy, millions of users planned to migrate to other alternatives. This led to WhatsApp pushing back its privacy update and tech businesses taking note of changing winds. In 2021, privacy and security will be at the forefront of IoT industry trends, as devices infuse further into the everyday lives of people. According to recent research, 90 percent of consumers lack confidence in IoT device security. And the onus of bolstering consumer confidence will be up to IoT businesses. Workforce Management According to Gartner’s “Top Strategic Technology Trends For 2021” report, IoT will be a large part of the office experience in 2021. As businesses are trying to avoid the losses that occurred in early 2020, workplaces are being geared up with RFID tags, sensors, and monitors to ensure social distancing measures, whether employees are wearing masks and overall health monitoring. Additionally, many organizations have decided to move permanently to a remote mode and will rely more on IoT devices for connectivity. So we can expect better automated scheduling and calendar tools, more interactive video conferencing, and virtual meeting technology. In the case of fieldwork, IoT will offer an added factor of monitoring behavior. Greener IoT Experts predict that energy will be a crucial factor in the IoT industry trends in 2021. With smart grids, metering, and restoration resilience being powered by IoT, 2021 will move towards optimized energy consumption and devices that are designed to encourage energy-friendly practices. What’s more? Smart engines and automobiles can be optimized to reduce their carbon footprint and become energy-friendly. As evidenced by the Paris summit and the wildfires in 2020, the world is becoming ecologically conscious. IoT devices in 2021 will focus heavily on reduced emissions, lowering air and ocean pollution, and minimizing power expenditure. Location Data As COVID-19 limited human interaction, location-based services soared during the pandemic. Businesses started leveraging location data to offer curbside pickup, virtual queues, and check-ins for reservations to enhance the customer experience during the pandemic. According to experts, the use of location data will continue to be crucial for customer service and convenience in 2021. As people prefer being safe even as the vaccines are being delivered, location data will allow businesses to cater to their customers without compromising on customer or employee safety. Digital twins IoT is being helmed as the perfect technology partner for creating digital twins in many industries. As IoT collects a large amount of data through physical devices, this data can be reinterpreted to create the perfect digital twins. Also, IoT can offer visibility into the full product life cycle and unfold deeper operational intelligence. Companies like Siemens are already leveraging technologies like AIoT to design and create digital twins for product design and production. Coupled with AI, IoT will be used more commonly for creating digital twins in 2021. A technology as dynamic as IoT can be leveraged for almost any application. Therefore, it may surprise us all in the way it progresses in 2021. However, experts believe that the above 5 IoT industry trends will rule 2021 for sure. Frequently Asked Questions What are the latest IoT industry trends? The use of IoT in Healthcare, Artificial Intelligence, workforce management, and ecological conservation can be deemed as some of the latest trends in IoT. What is the future scope of IoT? As experts believe there will be over 85 billion connected devices by the end of 2021, and the numbers are promising for upcoming years, we can safely say that the future of IoT is indeed bright. What industries are most likely to use the Internet of things technology? IoT is a dynamic technology with applications in almost every industry. However, industries like healthcare, construction, manufacturing, tech, and resource management are most like to use IoT right now. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What are the latest IoT industry trends?", "acceptedAnswer": { "@type": "Answer", "text": "The use of IoT in Healthcare, Artificial Intelligence, workforce management, and ecological conservation can be deemed as some of the latest trends in IoT." } },{ "@type": "Question", "name": "What is the future scope of IoT?", "acceptedAnswer": { "@type": "Answer", "text": "As experts believe there will be over 85 billion connected devices by the end of 2021, and the numbers are promising for upcoming years, we can safely say that the future of IoT is indeed bright." } },{ "@type": "Question", "name": "What industries are most likely to use the Internet of things technology?", "acceptedAnswer": { "@type": "Answer", "text": "IoT is a dynamic technology with applications in almost every industry. However, industries like healthcare, construction, manufacturing, tech, and resource management are most like to use IoT right now." } }] }

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New partnership reduces field testing of IoT modules

Article | February 24, 2020

IoT protocol stack features have been specified by 3GPP, an engineering organisation that brings national Standards Development Organisations (SDOs) from around the globe to develop technical specifications for the 3rd generation of mobile, cellular telecommunications, UMTS. IoT devices have to interact with different network configurations worldwide. It is therefore important to ensure that these features are working well in all sorts of configurations, configured by different network operators. To address this challenge, digital identity and security provider Gemalto (a Thales company) and Rohde & Schwarz have teamed up to significantly reducing expensive and time-consuming drive tests of IoT devices.

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Spotlight

AMIS

Result, craftsmanship and innovation. AMIS consultants get to the bottom of things and ensures that IT supports your business. We use the technology you have in place, develop on that and where necessary, add new technology. AMIS ensures you get the most from your investments. For any organization using Oracle, AMIS is the partner.

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