The 2020 Customer Experience

| June 26, 2019

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By proactively addressing three megatrends reverberating across the digital terrain, consumer-facing organizations can deliver more gratifying customer experiences while maximizing the value of service and support personnel.

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IoT Forum

It supports the development of a worldwide interoperable Internet of Things, addressing technology barriers, business and societal challenges to create the conditions for a truly worldwide Internet of Things ecosystem and market. It does this through promoting international dialogue and cooperation on the Internet of Things between diverse actors from industry, research and government and across sectors.

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Internet of Things (IoT): The Need for Vendors to Address Security

Article | March 3, 2020

By the end of this year there will be 5.8 billion Internet of Things (IoT) endpoints, according to Gartner. And depending on how IoT devices are counted the number is even higher. Statista, for example, estimates the device count for 2020 to be more than 30 billion. Security remains a big challenge for IoT as a strategy to be successful. IoT devices are still not being designed with security as a top priority.Mary O’Neill, VP of security at Nokia, noted in a press conference at MWC Los Angeles 2019 and reported by SDXCentral, that “if an IoT device today is plugged into the network and it doesn’t have protection on it, it’s infected in three minutes or less.”Jake Williams, founder of the security firm Rendition Infosec, said that “IoT vendors emphasize, often rightly, that their products improve quality of life, but they often neglect to disclose the risk of these devices to consumers. The onus of understanding how an IoT device might impact security should not be purely on the consumer. The vendor shares this responsibility.

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Dotdot Over Thread Deep Dive

Article | March 3, 2020

In the quickly evolving world of the IoT, multiple standards have developed in a short span of time, each with the goal of allowing smart home devices to communicate with each other and with multiple online services. One solution to this issue is the use of the Dotdot, an application layer developed for IoT devices to easily join networks of other similar devices and to communicate their status and capabilities in a standardized way, combined with Thread. Thread is an IP mesh network implementation designed for IoT device communication, promises to be a widely implemented standard in IoT device manufacture and development.

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How to Effectively Monitor Utility Usage With IoT for Maximum ROI

Article | March 3, 2020

Operating a utility business can be particularly difficult, especially when you’re trying to maximize ROI. In the water utility space, per capita water usage has decreased while the water itself has become more expensive to collect. Across utilities sectors, aging infrastructure takes a large cost to maintain and eventually update. Consumer expectations and regulations also can cut into ROI. As they should, people expect clean and safe water and a continuous supply of electricity. The driving factor in the utilities space is efficiency. Enter the smart water meter. For our IoT water management solution, we used Google Cloud Platform (GCP). GCP has various benefits for water management through its wide array of products. We will go over two important features of a water management IoT solution.

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Finding and Fixing Blind Spots in Enterprise IoT Security

Article | March 3, 2020

The Internet of Things has been a breakthrough, and adoption rates keep exploding. There are possibly over 20 billion IoT devices in the world, and by 2025, there may have been 75 billion. Even though there has been a rise in smart home devices, most IoT devices are found in businesses, industries, and healthcare. The benefits are overwhelming: from enabling automation of repetitive tasks (both simple and complex), to real-time data insights and analytics, IoT devices make workers more productive, improve customer experience, and reduce operating costs. However, with the many benefits of IoT devices come serious disadvantages, chief of which is security. Here are some reasons why IoT devices have such serious security risks:

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Spotlight

IoT Forum

It supports the development of a worldwide interoperable Internet of Things, addressing technology barriers, business and societal challenges to create the conditions for a truly worldwide Internet of Things ecosystem and market. It does this through promoting international dialogue and cooperation on the Internet of Things between diverse actors from industry, research and government and across sectors.

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