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Unplanned downtime costs industrial manufacturers an estimated $50 billion annually1— an expense no business can afford. But, let’s face it—things malfunction and break. And, when they do, the consequences can mean an inconvenience—or a catastrophe. If a chiller unit in a vending machine frequently breaks down, customers may decide to stop using the vending machine. While this will affect customer satisfaction and, more importantly, revenue opportunities, a speedy repair can get business back on track. However, if a car, plane or assembly line component fails, the consequences could be dire, leading to possible injury or loss of life. How can companies implement maintenance strategies that boost customer satisfaction levels, increase productivity, reduce costs and improve employee and customer safety? How do businesses get—and stay—ahead of the next action? Predictive maintenance is the key.