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Predictions 2020: IoT expansion brings even more change

November 25, 2019 / Forrester Research

Using the internet to connect physical products and operations to business digital systems has evolved far from its roots as simple RFID tags. The internet of things (IoT) is proliferating across consumer products, industrial operations, and supply chains. And, as we predicted for 2019, the variety of IoT software platforms has continued to grow and evolve to complement the cloud giants' foundation IoT capabilities rather than compete with them. In 2020, business use of IoT will keep expanding as it's added to more products and business operations. Just as the market has come to expect updated digital experiences, it will begin to expect the same from experiences in the physical world.