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DIGITAL FIELD SERVICE FOR JD EDWARDS WITH IOT ORCHESTRATOR

Gartner have predicted that within 2 years , 5% of customer service cases will be autonomously initiated in a hyper-connected world with more and smarter ‘things’ that connect to the internet. Modern field service solutions need to be built on an Internet of Things (IoT) -ready platform capable of dealing with, and making optimal use of, the huge increase in connections and data volumes that are a result of this trend. They also need to connect seamlessly with the core ERP processes to keep the service policies, inventory, cost accounting and billing to remain in synch in the real-time.
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