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Driving New Modes of IoT-Facilitated Citizen/User Engagement
This White Paper sets out to examine how the Internet of Things is markedly reshaping user engagement, defined here as a stakeholder’s response to some type of offering, such as, but not limited to, a product or a service. It starts with a brief overview of the Internet of Things (IoT) and explores IoT applicationswith an end-user focus. Through the framework of user engagement within a Smart City, i.e., citizen engagement, it investigates a range of potential IoT applications and challenges for five key Smart City use cases: municipal services management, utilities, public safety, transportation, and healthcare. We submit that the expression “Internet of Things” should not be taken literally; it is a metaphor that refers to a radical paradigmatic transformation, i.e., the interconnection of intelligent things, which is bound to bring about dramatic economic and social changes.
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