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5 WAYS THE IOT IS TRANSFORMING CUSTOMER EXPERIENCE
The adoption of the Internet of Things (IoT) is rapidly growing among consumers. Smart device sales are on an incline, from phones to sound systems and even intelligent thermostats. Emerging as a priority for businesses, the IoT is currently the strongest tool available to give clear insight into the omnichannel CX strategies currently being employed. With the ability to collect data about when, where, and how consumers use services, the technologies behind IoT are creating a whole new era of customer experience, and businesses are taking note. DOWNLOAD