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The five stages of values
The Internet of Things can deliver the step change in operational efficiency and customer loyalty that the automotive insurance sector needs to remain competitive. Time for a change Drivers today feel little loyalty to their insurer. It’s easy to see why. Many see their annual premium as a tax on driving, and feel they get little back from their insurers in return. In fact, most policyholders will have no contact with their insurer until renewal comes around; and any interaction they do have in the interim will be the painful negotiation of a claim.
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