The 2020 Customer Experience

June 26, 2019

By proactively addressing three megatrends reverberating across the digital terrain, consumer-facing organizations can deliver more gratifying customer experiences while maximizing the value of service and support personnel.

Spotlight

Theatro

Theatro is a Dallas-based technology startup pioneering the market’s first voice-controlled enterprise wearable for brick and mortar retail, hospitality, and manufacturing. Our “heads up, hands free” mobile solution provides a software suite of productivity and communication applications through a SaaS (Software as a Service) offering designed to optimize employee, sales, and operational performance. We work and innovate with some of the nation's leading retailers.

OTHER WHITEPAPERS
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CYBER SECURITY IN THE ERA OF INDUSTRIAL IOT

whitePaper | February 6, 2020

Industrial cyber security has been a topic of much debate over the last decade. Despite the industry’s widespread acknowledgement of its significance, cyber security in the industry continues to be an elusive subject for many. A huge gap exists in understanding the implications of cyber security; however, the subject has been greatly discussed. Interestingly, the industrial environment is currently passing through a key phase, where the idea of Internet of Things (IoT) is beginning to pervade all areas of industrial operation. This ongoing change is poised to expand the complex security needs in the factories of the future.

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Why Wi-Fi 6 goeshand-in-hand with cellular to enable thehyper-connected enterprise future

whitePaper | August 22, 2022

Wi-Fi 6 is increasingly seen as a complementary to cellular technologies such as LTE-M and even 5G –when it becomes widely available. In private networks, the performance uplift of Wi-Fi 6 over Wi-Fi 5 is substantial and more than sufficient to support innovative use cases such as automated guided vehicles, industrial robots and many other applications.

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AWS Prescriptive Guidance - Building an industrial Internet of Things (IIoT) digital transformation strategy

whitePaper | June 20, 2022

The industrial Internet of Things (IIoT) refers to the use of internet-connected sensors and devices in the industrial sectors, such as manufacturing, energy, automotive, healthcare, life sciences, and agriculture. IIoT allows telemetry data collection from equipment, machines, and field devices in an operational environment. These environments are commonly subject to industrial regulations; compute, networking, and power constraints; and inclement conditions, and all of these challenges contribute to the complexity of designing an IIoT solution.

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Zero Trust Network Access (ZTNA) and its Adoption

whitePaper | September 22, 2022

The complexity and cost of ensuring network security and remote access for employees and key business partners can overwhelm smaller businesses. Higher cloud adoption, a distributed workforce, mobile employees, the proliferation of Internet of Things (IoT) devices, and increasingly sophisticated cyberattacks make traditional methods of ensuring secure communications across your organization overly complex and expensive. Zero Trust Network Access (ZTNA) reduces the surface area for attack by following zero trust tenets to provide access to applications. ZTNA from OpenVPN Cloud creates a private, secure overlay network for businesses, which connects all of their applications, private networks, workforce, and IoT devices together without needing to own and manage a multitude of complex and hard-to-scale security and data networking gear.

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IoT Standards for Trade Facilitation

whitePaper | May 12, 2022

IoT is a network that connects uniquely identifiable “things” or devices to the Internet. These devices have sensing capabilities and can, potentially, be programmed. Through the exploitation of their unique identification and sensing capabilities, information about these devices can be collected and the state of these devices can be changed.

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Best Practice For End-To-End IoT Security

whitePaper | January 31, 2022

Security concerns remain a major barrier to IoT adoption for as many as 85% of IoT industry leaders1. Fraud is growing in this area, causing widespread agreement across the ecosystem that securing the IoT application is the only way to fully develop its business potential. The good news is the vast majority of attacks can be prevented – and the resilience of any IoT deployment significantly improved – with measures that are simple and cost-effective to implement.

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Spotlight

Theatro

Theatro is a Dallas-based technology startup pioneering the market’s first voice-controlled enterprise wearable for brick and mortar retail, hospitality, and manufacturing. Our “heads up, hands free” mobile solution provides a software suite of productivity and communication applications through a SaaS (Software as a Service) offering designed to optimize employee, sales, and operational performance. We work and innovate with some of the nation's leading retailers.

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