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. https://theinternetofthings.report/Resources/Whitepapers/447a1615-2490-4731-85cc-028281a1517b_the-2020-customer-experience-codex2426.pdf
whitepaper
THE 2020 CUSTOMER EXPERIENCE
By proactively addressing three megatrends reverberating across the digital terrain, consumer-facing organizations can deliver more gratifying customer experiences while maximizing the value of service and support personnel. DOWNLOAD