Customer Service Evolution in the Age of IoT

EITAN BIENSTOCK | August 28, 2017

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The future of Customer Service will involve less human interaction and less stress. The Internet of Things is set to drastically change customer service due to the connectivity of physical objects with the internet but it will also change the consumer experience forever.

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Promise Technology

Promise Technology Inc. is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions tailor-made for the IoT, Cloud, IT, Video Surveillance and Rich Media markets. Always striving to meet the unique demands of our customers, Promise has earned a reputation for developing innovative storage solutions for vertical markets which deliver practical answers to the business challenges facing large enterprises, small to medium businesses, creative professionals, security integrators and many more.

OTHER ARTICLES

Hitachi, Infineon promote IoT tech for viral detection

Article | April 16, 2020

Tech companies are stepping up Internet of Things technologies to protect against COVID-19 and future viruses by using LiDAR and infrared cameras to detect a person’s body temperature from a distance or even handwashing. Keeping the data secure in such detection is also going to be a challenge. One approach is to put a chip inside an IoT device when it is manufactured to enable strong authentication and secure communication, mainly to guard against device counterfeiting. Hitachi Vantara has touted forward looking infrared cameras (FLIR) cameras to detect the temperature of a person from a distance. That way a passenger on a train or a worker or a customer in a store can be non-intrusively screened, according to a blog from Mark Jules, global vice president of smart spaces and video intelligence.

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What Is CBRS and How Does It Help IoT?

Article | February 26, 2020

The Internet of Things continues to grow fueled by applications that solve problems for enterprise customers. One of the biggest barriers to IoT solutions in enterprise settings is reliable and low-cost wireless connectivity. Where Wi-Fi, Bluetooth, LoRa, Zigbee and others have tried to solve the problem before, CBRS (Citizens Broadband Radio Service) is posed to offer a viable alternative for enterprise IoT connectivity. Specific to the United States, Citizen’s Broadband Radio Service (CBRS) is a piece of the radio spectrum between 3550 – 3700 MHz. This is a valuable area of the spectrum because it allows good propagation (ability to penetrate walls and go medium distances) with the benefits of higher bandwidth services, such as LTE and 5G.

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IoT developers to focus more on smart healthcare post-COVID-19

Article | April 2, 2020

Healthcare technologies will be a greater priority among IoT service providers once the disruptions caused by the COVID-19 die down, according to Forrester Research. Based on its latest figures, only 7% of the work that major IoT service providers deliver in APAC is on Smart Healthcare. The crisis has triggered a lot of ideas and solutions, however there was simply no time to look at a more strategic approach for both the technologies and the processes. This will be the focus of governments, health care providers, and others, once the acute crisis is behind us,” said Achim Granzen, principal analyst at Forrester, told FutureIoT. He added: “I expect this number to increase past Covid-19, as governments, healthcare providers, and others will seek to harden many of the ad-hoc systems and measures they have put into place during the crisis.”

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Smart Building Initiatives are the Building Blocks of a Smart City

Article | April 8, 2020

To paraphrase a well-known saying, the journey to a complete smart city begins with a single building. No matter the size of the city, the extent of the technology or the most helpful use cases, a prospective smart city can integrate into — or branch off of — initiatives pushed forward by a smart building or campus. And when there is an increasing demand for these types of solutions, large corporations have the opportunity to improve corporate and social governance practices, as well as stand out in their community by championing more connected technologies.

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Spotlight

Promise Technology

Promise Technology Inc. is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions tailor-made for the IoT, Cloud, IT, Video Surveillance and Rich Media markets. Always striving to meet the unique demands of our customers, Promise has earned a reputation for developing innovative storage solutions for vertical markets which deliver practical answers to the business challenges facing large enterprises, small to medium businesses, creative professionals, security integrators and many more.

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