How IoT Can Improve Both UX and ROI in Automotive Retail

| January 29, 2019

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Businesses see massive opportunities in the Internet of Things (IoT), but they’re also aware of significant challenges. Quantifying return on investment (ROI) and finding a clear use case has been identified as the most immediate challenge for IoT professionals. In this article, we show how IoT can be used in a concrete and viable business scenario to improve customer experience with an example based on an automotive retailer. The automotive industry faces many challenges to increase turnover, revenues, and profitability. For retailers (i.e., the car dealerships), these challenges will be met by increasing the number of cars and the related services they sell, such as routine maintenance and repair services. However, sales are influenced by the customer experience (CX). And while a good CX may help dealerships sell more cars, a bad experience will certainly not. Until recently, customers typically visited a dealership four times before making a purchase. Now, over half the cars are sold on the first visit and 67 percent within two visits; therefore, the CX on the first visit clearly matters. Who knew first impressions were so enduring?

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Cigniti Technologies

Cigniti Technologies Limited (www.cigniti.com), Global Leaders in Independent Software Testing Services, is headquartered at Hyderabad, India. Cigniti’s team of 2,100+ professionals is spread across US, UK, India, Australia, & Canada. Cigniti is the World’s 1st Independent Software Testing Services Company to be appraised at CMMI-SVC v1.3, Maturity Level 5 & is also ISO 9001:2015 & ISO 27001:2013 certified. Cigniti’s test offerings include Quality Engineering, Advisory & Transformation, Digital Assurance, & Quality Assurance solutions.

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How 5G Will Unlock Unseen Opportunities in Industrial IoT

Article | April 27, 2020

Manufacturing industry or the Industrial Internet of Things has been one of the driving verticals for development of 5G technologies. Wide 5G deployement for Industrial IoT has long been in the pipeline but we might expect it to be a reality very soon. The true success of 5G depends on the verticals as trends suggest that that Industrial IoT alone will triple the number of needed base stations globally. And many verticals will need efficient wireless connectivity to become successful. 5G has features that are specifically designed to address the needs of vertical sectors, such as network slicing and URLLC. The ultra-reliable low latency communications and massive machine type communications required by the IIoT will soon be realized. Table of Contents: How Will 5G Impact Industrial IoT? 5G Accelerations for IIoT Industrial 5G How Will 5G Benefit Industrial IoT? IoT is a B2B application and users just want to get actionable data from their sensors and not worry about whether it’s old data or unreliable data. I think 5G changes this dynamic significantly over the long term by standardizing and simplifying the experience and interactions, and possibly engaging more of the industry to help solve IoT’s problems but also improve the total experience. - Anshel Sag, analyst at Moor Insights & Strategy • Data-Transfer Speeds Any IoT is said to be commercially successful depending on how fast it can set up communications with other IoT devices, software based websites or applications, phones, and tablets. 5G promises exactly all of this with significant increase in transfer speeds. 5G is 10x faster than its LTE counterparts and allows IoT devices to communicate and share data faster than ever. All IoT devices will benefit from the faster speed of 5G with reduced lag and improved sending and receiving of data and notifications between connected devices. • Greater Network Reliability 5G networks also offer more reliable and stable connection which is extremely important for any IoT including devices like locks, security cameras and monitoring systems that depend on real-time updates. With reliable connectivity consumers will be the greater beneficiary. It is however, imperative for manufactures to trust and invest in 5G compatible devices to reap the benefits of high-speed connectivity, very low latency, and a greater coverage that will arrive with the next generation network. READ MORE:How Will the Emergence of 5G Affect Federated Learning? 5G Accelerations for IIoT • Diversity in Industrial IoT The opportunities that industrial IoT bring with is varied and its used cases span the spectrum from indoor to outdoor, less demanding to mission-critical, data rate from dozens of bps to gbps, device motion from fixed to mobility, and power source from button battery to high voltage. Predictive maintenance, smart metering, asset tracking, and fleet management are some of the commonly known opportunities for IIoT, which be extended further by 5G through continued diversity and expansion. • 5G Inspires Untapped Frontiers Industrial IoT application areas such as mobile robot control in production automation and autonomous vehicles in open pit mining require wide mobility, low latency and mission-critical reliability. They rely on wireless access at 50ms to 1ms latency and service reliability from 5 nines to 6 nines. Though 4G/LTE has attempted to address these areas of IIoT application it has failed due to unsatisfactory performance. With ultra-reliable and low latency connection, 5G will take industrial IoT to unconquered spaces. • Managing the Enterprise 5G Network Typically, enterprise IT is responding to the business demand from Operational Technology (OT) and mandates security, integration, visibility, control, and compatibility. In this scenario, 5G is not about “what,” but about “how”. IT needs to consider the right approach to bring 5G to the enterprise and decide whether to co-manage with the service provider (SP) or self-manage. The experience of IT in managing Industrial Ethernet and Wi-Fi may not hold when it comes to 5G. IT will likely require OT’s partnership to address complexity, security, integration, and other new challenges that 5G presents. Industrial 5G The potential for industrial 5G huge as it enables whole new business models. Industrial IoT has a core requirement of the ability to connect sensors, devices, software applications, production process, workers and consumers. The connectivity requires to be seamless vertical and horizontal integrations of all layers of automation pyramids that increases operational efficiency of the plant floor and the supply chain by optimal use of data, information and analytics. This can be improved by five key elements: • Improved Connectivity • Availability • Low Latency • Flexibility • Speed Industrial 5G will impact these areas of the manufacturing industry to guide the success of Industrial IoT. Industrial 5G will play a key role in helping industrial users achieve the goals of Industrial IoT. 5G offers wireless communications services with reduced latency, increased connection density, and improved flexibility compared to the current 4G generation. 5G technology has a theoretical downlink peak speed of 20 Gbps (gigabits per second), which is about 20 times faster than the current generation. The key is to start building IoT devices with broadly adopted operating systems, built-in security all the way down to the silicon, verifiable and updatable firmware, and mainstream application development tooling. - Anshel Sag, analyst at Moor Insights & Strategy The push and pull in achieving 5G success in IoT will be there until technology providers and end users work together to set up a consensus on standardization. The success will also depend on best-of-breed approach allowing the introduction of new technology over the lifecycle. Software and system integration will also be important attributes to a successful 5G deployment. READ MORE:How Will IoT Revolutionize Pharmaceutical Manufacturing?

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Automotive Cyber Security: A Crash Course on Protecting Cars Against Hackers

Article | April 27, 2020

Modern cars have dozens of computers on board, and they’re not just for running GPS or playing music. Computers monitor and control nearly every system on your vehicle, including steering, brakes, and the engine itself. This is why automotive cyber security is essential. If a vehicle’s computer systems aren’t properly protected, hackers can steal data or even take control of the vehicle. As you can imagine, that makes automotive cyber security a major concern for consumers, auto companies, and OEMs alike. But what is there to know about automotive cyber security? We’ll explore what cybersecurity in the automotive industry entails and what the biggest threats are to automotive IoT and connected vehicles. We’ll also share some insights from a recent webinar by Sectigo and Mentor Graphics on how to protect connected vehicles from emerging cybersecurity threats.

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Hitachi, Infineon promote IoT tech for viral detection

Article | April 27, 2020

Tech companies are stepping up Internet of Things technologies to protect against COVID-19 and future viruses by using LiDAR and infrared cameras to detect a person’s body temperature from a distance or even handwashing. Keeping the data secure in such detection is also going to be a challenge. One approach is to put a chip inside an IoT device when it is manufactured to enable strong authentication and secure communication, mainly to guard against device counterfeiting. Hitachi Vantara has touted forward looking infrared cameras (FLIR) cameras to detect the temperature of a person from a distance. That way a passenger on a train or a worker or a customer in a store can be non-intrusively screened, according to a blog from Mark Jules, global vice president of smart spaces and video intelligence.

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The road to industrial IoT security

Article | April 27, 2020

One of the main topics of this year’s RSA Conference is IT-OT cybersecurity convergence. But what are we talking about? Industrial IoT (IIoT) is all around us: in water, in gas, and electricity distribution networks, running power plants and critical infrastructure, in production lines and transportation networks, and more. In the traditional IT world, security risks involve threats that would undermine the confidentiality, integrity, and availability of data and systems. Given that in 2019, $3.5 billion was lost to known cyber-scams and ransomware according to the FBI’s Internet Crime Report, the impact is largely financial. IIoT drives the physical world where operational technologies (OT) are used. The risk in IIoT environments involves threats that would undermine the operational safety (physical security of goods and people, environmental impact) and the availability or even the physical integrity of the production process. Theft of intellectual property and trade secrets is a major concern, and the impact is not just financial, but also social, human, and ecological.

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Spotlight

Cigniti Technologies

Cigniti Technologies Limited (www.cigniti.com), Global Leaders in Independent Software Testing Services, is headquartered at Hyderabad, India. Cigniti’s team of 2,100+ professionals is spread across US, UK, India, Australia, & Canada. Cigniti is the World’s 1st Independent Software Testing Services Company to be appraised at CMMI-SVC v1.3, Maturity Level 5 & is also ISO 9001:2015 & ISO 27001:2013 certified. Cigniti’s test offerings include Quality Engineering, Advisory & Transformation, Digital Assurance, & Quality Assurance solutions.

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