Voice Assistants Are Taking Over Consumer IoT

HANNAH WHITE | January 17, 2019

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The battleground of the virtual assistants took center stage at CES 2019. Amazon Alexa and Google Assistant geared up for battle. Google armored up with Google Assistant ski suits. It’s no surprise the competition was heated: The voice assistant market is projected to be worth $7.8 billion by 2023. Voice shopping on Alexa alone could generate $5 billion per year in revenue by 2020 with global ad spending on voice assistants—currently nonexistent—projected to reach $19 billion by 2022.  Google played for keeps at CES. They erected a carnival ride in their outdoor booth and sent a live personal Google Assistant (ski suit clad Googlers) to every CES booth with a GA integration. Amazon had a much more subdued presence; their campaign, Alexa Everywhere, fell a bit short when compared to Google’s “it’s a smart world after all” amusement park. It’s only fitting though, as Google has been in Amazon’s Alexa-sized shadow for the past 4 years.

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Automotive Sales: Improving the Customer Experience Using IoT

Article | April 7, 2020

Customer touchpoints throughout the automotive sales cycle are prime candidates for IoT innovation. Across the board, the data derived from these IoT applications have the capability to provide insights and actionable outcomes which can significantly improve the customer experience. When a customer arrives at a dealership, it may be difficult for the dealer to know if they have what the customer is looking for. For instance, a customer might be coming in to see a particular vehicle, test-drive a car they’ve already seen, or to casually browse their options. Without any data behavior on the customer beforehand, sales personnel or the dealership may not be properly equipped to handle the customer’s request. Perhaps a requested car is no longer on the main show floor for immediate display but instead buried somewhere in a backlot. Maybe another car that was requested for a test drive may not yet be properly serviced for operation. These are only a few of the challenges associated with automotive sales that IoT is capable of helping to improve.

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AIoT: The Technology and Its Limitless Possibilities

Article | April 7, 2020

We live in the age of technological advancement and progress is happening at an unprecedented speed. With newer technologies emerging every day, it is unreasonable to not be intrigued by their implications on business. Artificial Intelligence and the Internet of Things are two independent technologies that are changing the face of several industries, one advancement at a time. While Artificial Intelligence promises to automate and simplify everyday tasks for humans, the Internet of Things is rapidly bridging the gap between physical and digital. The convergence of these two technologies promises to simplify lives through connected devices. This convergence has already been witnessed in several industries and is being hailed as the Artificial Intelligence of Things or AIoT. Experts across industries claim that Artificial Intelligence of Things is set to redefine the future of the industry and mold intelligent and connected systems. Applications The Artificial Intelligence of Things is a congruence of AI and IoT infrastructures being used to achieve several applications across industries more accurately and efficiently. We already know that IoT generates scores of data, but this data is pretty useless in its raw form, it the organization, analysis, and interpretation of the data that makes it invaluable. Manually parsing through all of that data can take months given the sheer volume of it. This is where AI comes in. Modern AIs are programmed to efficiently handle large amounts of data to turn them into coherent pieces of information. Together, IoT and AI make for a great technological tool for business. Take a look at some other applications of AIoT in business. Marketing Good marketing comes from a series of well informed and well-researched decisions. For example, deciding on where the budget is allotted, what market strategy is put into action, or which campaign is prioritized. While human decisions can be fallible, most businesses today cannot afford to make big mistakes. This is where AIoT turns into a big help. Through the Artificial Internet of Things, marketers can get reports about market trends, probabilities, customer behavior, and more, most of these in real-time. These reports help marketers make informed decisions that are much likely to result in success. Drones Drones are one of the biggest advancements of IoT technology. In fact, drones are so popular with such varied applications, that drones can be talked of as a separate technology in themselves. These flying machines were originally invented for military purposes such as surveillance or weapon deployment but markets have rapidly found utility in drones for many other purposes. Today, they are being used as delivery bots, nature conservation, surveillance mechanisms, research tools, safety equipment, field substitutes, agriculture, geo-mapping, and a lot more. With AIoT, drones have become smarter, more adaptable, and way more useful. As Artificial intelligence allows drones to make minor decisions, their applications have gotten wider and more sophisticated. In a brilliant use case of AIoT, a drone enthusiast named Peter Kohler has started the Plastic Tide Project which uses drones to locate plastic on the ocean surfaces. The drones are powered by AI which allows them to locate plastic and not other elements like marine life or corals. These drones then hover over the plastic waste and speed up the ocean cleaning process. Drones can be used to map farmlands, determine the optimum farming processes and schedules, count the cattle, monitor their health, and even undergo certain physical tasks in agriculture, all thanks to the Artificial Intelligence of Things. AR/VR Augmented Reality and Virtual Reality are both heavily data-dependent technologies. There cannot be a convincing virtual reality unless there is data available for creating the said simulation. AR and VR have both found applications in several industries like healthcare, gaming, training, education, design, and manufacturing. Most of these applications fall in the critically important category and therefore, the AR or VR must be accurate to the minutest detail. This can only be achieved with mounds of data from the actual reality. With the help of IoT, this data is not accessible, and AI interprets it in a way that it can be turned into several different formats. Infrastructure One of the most useful applications of AIoT has been infrastructure. Artificial Intelligence of Things has fuelled innovation and planning for smart cities across the world. With the open data available for urban planning, cities are now becoming safer and more convenient to live in. AIoT has also made it possible to optimize energy consumption and ensure safer roadways through traffic surveillance. With smart energy grids, smart streetlights, and smart public transport, energy consumption and carbon emissions are both controlled. Moreover, AIoT has given a whole new life to urban design, and now comfort and aesthetics do not have to be sacrificed for convenience. Energy As we discussed above, Artificial Intelligence of Things is instrumental in optimizing energy consumption in urban areas. However, the applications of AIoT in the energy sector are not limited to smart cities. Many utilities providers across the globe are already gearing up to incorporate AIoT in their process. The expected benefits from the Artificial Intelligence of Things range from improved grid management, power quality, reliability, and restoration resilience to enhanced cybersecurity and better integration of distributed energy. Most utilities providers have still not adopted the new technology but with the increasing complexity of grid management and higher customer experience demands, there is no denying that they will have to deploy AIoT solutions to tackle these. Robotics In layman’s experience robots are either extremely sophisticated machines from sci-fi that undertake every task humans can and more, or they are these clunky things that can pass you the butter. In practice, however, robotics is a lot more practical than these ideas. Today, robotics is at the forefront of AIoT applications. The Artificial Intelligence of Things is being used in robotics for several applications such as surgical procedures, manufacturing, and even first aid. In healthcare specifically, AIoT powered robots are taking huge leaps. Robotic surgery eliminates the chance of human error and offers a much more precise surgical experience with minimum invasion. This enhances the success rate of surgery and aids faster recovery in patients. Logistics The convergence of AI and IoT has made a huge impact on logistics as it is now possible to automate the entire process, track the goods, as well as monitor the entire trajectory from deployment to delivery. With the addition of drones and robotics, even the last mile delivery can be automated with zero human intervention. This makes for faster delivery, better customer experience, as well as a well-designed supply chain management system. Industrial As the concept of adding smart sensors to physical objects emerged in the 1980s, a new term was coined a decade later—Industrial Internet of Things. IIoT is now a huge phenomenon of automating and optimizing industrial operation technologies across the globe. As IIoT is deployed in several factions of the industry including manufacturing, supply chain management, human resources, and energy management, these devices and sensors generate a massive amount of data daily. The data generated from even a single process can be dizzying, and this is where AI makes a difference. AI can not only manage this data but also find the relevant points of data and analyze it for business purposes. Edge Computing Artificial Intelligence has given way for another technology i.e. Edge computing. Edge computing allows a device to process data itself rather than rely on remote data servers to do so. It may seem like a small feat but think of the possibilities it offers—drones don’t have to be connected to find their way, smart appliances can interact with each other without a shared network, and thermostats can change the temperature based on your past preferences automatically. Edge computing is by no way a new technology but, in the future, it offers huge possibilities like smart automobiles and aircraft, or even robots in every home. Frequently Asked Questions What are the examples of Artificial Intelligence? Some of the most common examples of Artificial Intelligence are Google Maps and Uber. The AI allows you to find routes to any destination and even hail rides there. How does AI help IoT? Artificial Intelligence can comb through millions of data points in seconds to come up with patterns and analyze them. As IoT generates a lot of data continuously, AI is a powerful and complementary technology that helps IoT. Is IoT related to Artificial Intelligence? Internet of Things and Artificial Intelligence are two separate technologies that interact with each other well as their functions aid each other progress. AI helps with the data generated by IoT, and IoT provides relevant data for AI to analyze. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What are the examples of Artificial Intelligence?", "acceptedAnswer": { "@type": "Answer", "text": "Some of the most common examples of Artificial Intelligence are GoogleMaps and Uber. The AI allows you to find routes to any destination and even hail rides there." } },{ "@type": "Question", "name": "How does AI help IoT?", "acceptedAnswer": { "@type": "Answer", "text": "Artificial Intelligence can comb through millions of data points in seconds to come up with patterns and analyze them. As IoT generates a lot of data continuously, AI is a powerful and complementary technology that helps IoT." } },{ "@type": "Question", "name": "Is IoT related to Artificial Intelligence?", "acceptedAnswer": { "@type": "Answer", "text": "Internet of Things and Artificial Intelligence are two separate technologies that interact with each other well as their functions aid each other progress.AI helps with the data generated by IoT, and IoT provides relevant data for AI to analyze." } }] }

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How to Leverage IoT in Manufacturing to Usher in Industry 4.0

Article | April 7, 2020

IoT for manufacturing is disrupting the business process through analytical and cognitive capabilities. Connectivity of systems is allowing quality, operations, warranty and maintenance personnel obtain greater value from the manufacturing processes and assets. The industrial internet will further disrupt the manufacturing industry as Industry 4.0 and the Internet of Things will become more interdependent and data-driven throughout the whole product lifecycle. Industry 4.0 of course is one the major buzzwords these days as powerful AI based technologies are looking to transform the manufacturing process. But as in any industry, a lack of real understanding remains a key obstruction for digital transformation in manufacturing. Table of Contents: What is IoT in manufacturing? What is Smart Factory? What are the principles that propel us into a new way of thinking about the industry? How to adopt IoT in your manufacturing business? Conclusion What is IoT in manufacturing? IoT or let’s say connecting devices in manufacturing is nothing new. Yet recent trends such as the rise of the fourth industrial revolution, Industry 4.0, and the convergence of the digital and physical worlds including information technology (IT) and operations technology (OT) have made the transformation of the supply chain increasingly possible. Adoption of interconnected, open system of supply chain operations known as the digital supply network, couldlay the foundation for how companies compete in the future. For this to happen, manufacturers will be needed to unlock several capabilities: horizontal integration through the myriad operational systems that power the organization; vertical integration through connected manufacturing systems; and end-to-end, holistic integration through the entire value chain. This integration is known as Smart factory. What is Smart Factory? The smart factory is a switch to a fully connected and flexible system— one that can use a constant stream of data from connected operations and production systems to learn and adapt to new demands. A factory that can integrate data from system wide physical, operational, and human assets to drive manufacturing, maintenance, inventory tracking, and digitization of operations through the digital twin, and other types of activities across the entire manufacturing network. The result can be a more efficient and agile system, less production downtime, and a greater ability to predict and adjust to changes in the facility or broader network, possibly leading to better positioning in the competitive marketplace. READ MORE:Smart manufacturing: don't miss out on the industrial revolution What are the principles that propel us into a new way of thinking about the industry? There are four principles: • Transparent information — it is vital that a virtual copy of the physical world can be created, and this can only be done if data is freely available, from raw sensor data attached to machines all the way up to a higher-value, contextual information. • Interoperability of components — the Internet of Things (IoT) underpins Industry 4.0 and allows for the various machines, devices, and sensors to communicate effectively with one another. • Technical assistance — technology should not be invested in just for the sake of it, but rather because it provides clear assistance to humans, either in doing their job or making informed decisions. • Decentralized decisions — by making information more transparent and readily available, it should move the decision making process closer to the point of action, with only exceptional decisions escalated up the hierarchy. READ MORE: Transforming manufacturing with edge and IoT solutions How to adopt IoT in your manufacturing business? Here are 3 innovation plays along with suitable use cases that will help you clearly understand how to apply IoT in your manufacturing business: 1. Leverage data from a digital ecosystem As companies build IoT-enabled systems of intelligence, they’re creating ecosystems where partners work together seamlessly in a fluid and ever-changing digital supply chain. Participants gain access to a centralized view of real-time data they can use to fine-tune processes, and analytics to enable predictive decision-making. In addition, automation can help customers reduce sources of waste such as unnecessary resource use. PCL Construction is a group of independent construction companies that perform work in the United States, Canada, the Caribbean, and Australia. Recognizing that smart buildings are the future of construction, PCL is partnering with Microsoft to drive smart building innovation and focus implementation efforts. The company is using the full range of Azure solutions—Power BI, Azure IoT, advanced analytics, and AI—to develop smart building solutions for multiple use cases, including increasing construction efficiency and workplace safety, improving building efficiency by turning off power and heat in unused rooms, analyzing room utilization to create a more comfortable and productive work environment, and collecting usage information from multiple systems to optimize services at an enterprise level. PCL’s customers benefit with greater control, more efficient buildings, and lower energy consumption and costs. However, the path forward wasn’t easy. Cultural transformation was a necessary and a driving factor in PCL’s IoT journey. To drive product, P&L, and a change in approach to partnering, we had to first embrace this change as a leadership team. - Chris Palmer, Manager of Advanced Technology Services, PCL 2. Develop a managed-services business Essen, Germany-based Thyssenkrupp Elevator is one of the world’s leading providers of elevators, escalators, and other passenger transportation solutions. The company uses a wide range of Azure services to improve usage of its solutions and streamline maintenance at customers’ sites around the globe. With business partner Willow, ThyssenKrupp has used the Azure Digital Twin platform to create a virtual replica of its Innovation Test Tower, an 800-foot-tall test laboratory in Rottweill, Germany. The lab is also an active commercial building, with nearly 200,000 square feet of occupied space and IoT sensors that transmit data 24 hours a day. Willow and thyssenkrupp are using IoT to gain new insights into building operations and how space is used to refine products and services. In addition, ThyssenKrupp has developed MAX, a solution built on the Azure platform that uses IoT, AI, and machine learning to help service more than 120,000 elevators worldwide. Using MAX, building operators can reduce elevator downtime by half and cut the average length of service calls by up to four times, while improving user satisfaction. The company’s MULTI system uses IoT and AI to make better decisions about where elevators go, providing faster travel times or even scheduling elevator arrival to align with routine passenger arrivals. We constantly reconfigure the space to test different usage scenarios and see what works best for the people in the [Innovation Test Tower] building. We don’t have to install massive new physical assets for testing because we do it all through the digital replica—with keystrokes rather than sledgehammers. We have this flexibility thanks to Willow Twin and its Azure infrastructure. - Professor Michael Cesarz, CEO for MULTI, thyssenkrupp 3. Rethink products and services for the digital era Kohler, a leading manufacturer, is embedding IoT in its products to create smart kitchens and bathrooms, meeting consumer demand for personalization, convenience, and control. Built with the Microsoft Azure IoT platform, the platform responds to voice commands, hand motions, weather, and consumer preset options. And Kohler innovated fast, using Azure to demo, develop, test, and scale the new solutions. “From zero to demo in two months is incredible. We easily cut our development cycle in half by using Azure platform services while also significantly lowering our startup investment,” says FeiShen, associate director of IoT engineering at Kohler. The smart bathroom and kitchen products can start a user’s shower, adjust the water temperature to a predetermined level, turn on mirror lights to preferred brightness and color, and share the day’s weather and traffic. They also warn users if water floods their kitchen and bathroom. The smart fixtures provide Kohler with critical insights into how consumers are using their products, which they can use to develop new products and fine-tune existing features. Kohler is betting that consumer adoption of smart home technology will grow and is pivoting its business to meet new demand. “We’ve been making intelligent products for about 10 years, things like digital faucets and showers, but none have had IoT capability. We want to help people live more graciously, and digitally enabling our products is the next step in doing that,” said Jane Yun, Associate Marketing Manager in Smart Kitchens and Baths at Kohler. Conclusion As these examples show, the possibilities for IoT are boundless and success is different for every company. Some firms will leverage IoT only for internal processes, while others will use analytics and automation to empower all the partners in their digital ecosystems. Some companies will wrap data services around physical product offerings to optimize the customer experience and deepen relationships, while still others will rethink their products and services to tap emerging market demand and out-position competitors. Many would argue that the IoT adoption in the manufacturing industry has fallen short of the expected growth rate but given the benefits of connected devices, its wide adoption is only a matter of time. What might we be missing right now is the talent or the C-level willingness to bring about IoT transformation and steer us towards Industry 4.0. READ MORE:Why artificial intelligence will finally unlock IoT.

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How to Refine Your Market Strategy with IoT

Article | April 7, 2020

If you’re struggling with creating a value proposition in volatile markets, you’re not alone. According to Neil Patel, 40% of marketers struggle to acquire leads by traditional marketing methods. As competition grows in each industry, even fairly monopolistic markets like tech are seeing rising competition in all areas. To combat market uncertainty, as well as stand out amongst your competitors, you need a market strategy that not only offers a direction but actively targets your goals. A market strategy is your go-to plan when things get rough and it is a map for when the waters are calm. Moreover, marketers with a documented strategy are 313% more likely to report success. We’re sure you already have a market strategy that is just right for you. But have you considered if it can be refined further? Thanks to emerging technologies like IoT, we now have access to the most mundane customer decisions that are taken on a day-to-day basis. This data is your ticket to a better market strategy without having to spend a bomb. This is how you can refine your market strategy with the help of IoT. Data-driven Decisions The Internet of Things has offered us insurmountable amounts of consumer data. A caffeine brand can now access information such as what time consumers have coffee, whether it is at home or office, what flavors they prefer, how much they’re willing to spend on coffee, and what other alternatives they consume. This kind of data, collected on an IoT device such as a coffee machine, is instrumental in making marketing decisions. If you know that your consumer prefers to have coffee at work in peace rather than in a rush at home, you can target offices in the area with your product rather than targeting individual consumers. IoT offers you the right information to make the right decisions. But you can also leverage this data to drive your market strategy. In the above example, the marketing team can account for campaigns geared towards workplaces based on the available data in the budget. Data-driven strategies prove to be more effective than otherwise, and as marketers, you must absolutely leverage any IoT data that may be relevant. Respect your Customers While IoT offers marketers a truly astounding amount of data, not all users are aware of what data is being tracked. This raises concerns for privacy and security among the users. Even though most of the users waive their rights to withhold the information when signing into an app or wearables software, they are not always comfortable sharing certain data. As marketers, it is important to keep your practices ethical and legal. Using consumer data may be completely legal, but it is best not to offend your customers by overt use of data that they aren’t comfortable sharing. Make sure that the usage of data in marketing campaigns and strategy is limited to what data has been consciously shared by your consumers. This will bolster your goodwill, as well as make your customers trust your brand. Offer Valuable Solutions With the advent of Big Data and AI technologies, the internet of things is turning over a new leaf. As there is a vast amount of data that can be processed fast with AI, marketers can now target individuals rather than households or groups. With precise data available over consumer decisions and actions, it is possible to know if there are any unlikely customers that you have been ignoring so far. IoT allows you to not only target these customers but also solve their problems. If we continue the caffeine example, the connected coffee machine can tell you when the coffee is about to be over, this can send you reminders to buy coffee, or in case of further automation, place an order on Amazon on your behalf. These solutions can be now hyper-personalized to suit individual needs through IoT. IoT Based Campaigns Your market strategy will have to account for campaigns throughout the year, but if you’ve noticed closely, the only marketing campaigns that gain significant traction are the ones that have a ‘wow factor’. A lot of marketers mistake the wow factor to be a subjective preference that customers have but it couldn’t be further from the truth. The wow factor is simply the effect produced when a business goes above and beyond to meet customer needs. IoT offers us the resources required to manufacture the wow factor in every single campaign. A great example of this phenomenon is beacon marketing. Beacon marketing is considerably new in the marketing industry and uses Bluetooth technology to transmit information to nearby mobile devices. It is heavily used in retail across the globe and giants like Target and Walmart are already using the technology to market its services. Walmart places beacons in its lights across its stores and sends offers to its customers based on their location. It not only personalizes the shopping experience, but also saves a large amount of electricity bill for its stores. Target Existing Customers Many times, in a bid to appease new customers, marketers often forget about their existing customers. Your existing customers already know you, have tried your product or service, and are clearly interested in the product. A good product or service is often enough to keep the customers returning, but with the current levels of competition, customers often find themselves wondering if they should try new things. As a marketer, all you need to do is deter your existing customers from straying. You can do this by either providing an unparalleled service, which is quite unlikely in today’s market, or you give them a reason to stay. Thankfully, targeting existing customers is much easier than targeting new ones. You already have their data over their preferences and habits. If you know that a certain firm updates their applications every second quarter, you can send them offers just before the second quarter starts and remain fresh in their memories when they decide to make the decision. Allergy medication Zyrtec leveraged IoT when targeting their existing customers with a voice-enable application. Its users could just ask the application about the daily allergens and pollutants in their area so they could prepare ahead. The app offered a powerful solution to its users while making great use of its brand image and retaining almost all of their existing customers. Leverage New Technologies We have already discussed several complementary technologies to IoT that can help you make the most out of your market strategy. AI and Big Data are some of the strongest allies for IoT that can help change the norms across industries. But even limited technologies like voice-enabled applications, QR scanners, beacons and so can open up a lot of opportunities for marketers. Consider adopting some of these technologies such as geofencing which are inexpensive and effective at the same time. Burger King is a great example of using geofencing for marketing. Geofencing is a technology wherein you can transmit messages or information to mobile devices within a certain area. Burger King set up their geofences across all McDonalds in the UK and as soon as anyone entered within a 500 m radius of a McDonald’s outlet, they received Burger King coupons and directions to the nearest store. Case Studies There are a lot of examples of IoT being used to enhance strategies or campaigns. Some of these examples are given below. Diageo, a whisky brand in Brazil innovatively used IoT to run a father’s day campaign. They encouraged men to buy whisky for their fathers and placed a QR code on their bottles. Once the bottle was received, the fathers could scan the code which would play a personalized father’s day message by their sons. This concept was so loved by people in Brazil that Diageo saw a 72% sales uplift in the two weeks leading up to Father’s Day. South East Water, CRM leveraged IoT by building an end-to-end IoT ecosystem powered by IBM’s Maximo. This helped them roll out an app that offered near real-time insights into customer requirements for over 80 engineering teams. This alone helped them ensure higher customer satisfaction and accelerated access to critical reports by 99 percent! Uber and Spotify rolled out an IoT campaign together wherein you could access your Spotify playlists through the Uber app and once you were in an Uber, you could play whatever you liked through the app and it would play on the car’s speakers. This increased customer satisfaction for both Uber and Spotify users. There are several examples of using IoT in marketing campaigns, and there is never a dearth of ideas. However, in order to appeal to your unique customer base, you need to innovate your product with IoT. Frequently Asked Questions What is the IoT strategy? IoT Strategy refers to an organization’s strategy to inculcate IoT in their business, whether as a marketing tool or as an integral part of the process. How does IoT affect the marketing industry? IoT offers a lot of insights and resources to marketers which helps them target their customers better and optimizes any marketing efforts, thereby effectively obliterating traditional marketing practices. What is the best internet of things marketing strategy? There is no one IoT marketing strategy that fits all businesses. Each business needs to identify its customer requirements and strategize accordingly. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is the IoT strategy?", "acceptedAnswer": { "@type": "Answer", "text": "IoT Strategy refers to an organization’s strategy to inculcate IoT in their business, whether as a marketing tool or as an integral part of the process." } },{ "@type": "Question", "name": "How does IoT affect the marketing industry?", "acceptedAnswer": { "@type": "Answer", "text": "IoT offers a lot of insights and resources to marketers which helps them target their customers better and optimizes any marketing efforts, thereby effectively obliterating traditional marketing practices." } },{ "@type": "Question", "name": "What is the best internet of things marketing strategy?", "acceptedAnswer": { "@type": "Answer", "text": "There is no one IoT marketing strategy that fits all businesses. Each business needs to identify its customer requirements and strategize accordingly." } }] }

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Stay ahead of your competitors. Go virtual IT, and shift the burden to the experts. We can take YOU there, one step at time. Let us design and manage your Cloud Strategy...make our cloud, YOUR cloud. Multiple data centers, multiple cities. Stop buying PCs, software, and on-going maintenance and support...ASK us about our Virtual Desktop solutions. Voice has become a utility like water or gas...get it from the grid. Let us show you the evolution of Hosted VoIP.

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