Cybersecurity Best Practices for IT/OT Networks

We are all surrounded by connected products both at work and in our homes – where even the vacuum cleaner, doorbell and fridge are IoTs connected to the internet. After years of poor cyber security of such products, and increasing number of countries are implementing requirements and standards are being developed. In Europe cyber security is to become a part of the CE marking for such products.

Gartner have predicted that within 2 years , 5% of customer service cases will be autonomously initiated in a hyper-connected world with more and smarter ‘things’ that connect to the internet. Modern field service solutions need to be built on an Internet of Things (IoT) -ready platform capable of dealing with, and making optimal use of, the huge increase in connections and data volumes that are a result of this trend. They also need to connect seamlessly with the core ERP processes to keep the service policies, inventory, cost accounting and billing to remain in synch in the real-time.

Digital transformation propelled by Smart City solutions can help municipalities leverage IoT and digital technologies to manage real-world complexities, improve citizen services, and raise quality of living. Agile AI and machine learning-enabled ecosystems can help roll out intelligent, connected and predictive services for healthcare, utilities, and/or transportation.

The IoT market is expected to continue growing fast, reaching 12.5 billion IoT device shipments in 2026. These devices will generate vast amounts of data essential for digital transformations across all industries. However, enterprise digitization and automation journeys are not always straightforward and as IoT ecosystems are fragmented with no way to secure data exchanges across disparate, zero trust environments.