The Race for 5G Profits and the IoT Economy to Be Major Themes in 2020

With the advent of transformational technologies, implementing effective BSS/OSS and monetisation systems will be a critical factor in market differentiation for CSPs; the need for new monetisation models will lead to deeper integration between industry players on a global level. In the face of subscribers’ growing expectations and a demanding business community that relies on robust telecoms for their own digital initiatives, communications service providers (CSPs) are continuing to transform what they do and - even more importantly - how they do it. Nowadays, CSPs’ remit goes way beyond classical telecoms: they are looking to become a one-stop shop for their customers to increase ARPU and boost subscribers’ loyalty.