Service Automation enabled by CRM to IOT Cloud Integration

OSF Global Services describes how customer service automation is enabled by integrating the power of the Salesforce.com CRM platform with Arrayent's IOT platform. Eraspaas is a software platform that connects enterprise software with website, mobile apps and kiosk, providing integrated ERP with SCM and CRM supporting Internet of Things (IoT). It extends the concept of Customer Relationship Management by empowering customers with self-service website, mobile apps and kiosk machine for online services and sales. It further provides all the building blocks necessary to setup complete Enterprise Resource Planning software (ERP Software) as a comprehensive solution that connect with Internet of Things.