Customer Support in the Era of Internet of Things

whitePaper | June 8, 2022

The smart home continues to evolve in available functions and complexity as several different connectivity protocols from numerous suppliers target a variety of products for use in smart homes. However, many consumers (71% according to incontrol) acknowledge fear of their personal information being stolen while using smart home products. At the same time, ease of use for user-installed products has often been elusive.

whitePaper | June 20, 2022

The industrial Internet of Things (IIoT) refers to the use of internet-connected sensors and devices in the industrial sectors, such as manufacturing, energy, automotive, healthcare, life sciences, and agriculture. IIoT allows telemetry data collection from equipment, machines, and field devices in an operational environment. These environments are commonly subject to industrial regulations; compute, networking, and power constraints; and inclement conditions, and all of these challenges contribute to the complexity of designing an IIoT solution.

whitePaper | June 14, 2022

The 5G evolution starting with Release 18 is called 5G Advanced. This paper provides an overview of 5G Advanced to show the advantages of its technology components with regard to network performance and capabilities. Guidance is provided on which features to expect in 5G Advanced and how those features enhance and enrich the already deployed 5G networks.

whitePaper | June 2, 2021

The Industrial Internet of Things (IIoT) is a rapidly expanding world of connected objects. As IIoT systems proliferate, large amounts of data are consumed by machine learning algorithms and shared between partners, customers and others. IIoT is a technology environment in which integration and interoperability are critical capabilities and the complexity of this environment makes this difficult to achieve. Standards play a critical role in IIoT for five main reasons. First, users and vendors cannot engineer a custom interface every time components or systems need to interact. Standards can make this explosion of interfaces manageable; they are the lingua franca for interoperability. For suppliers, this eliminates needless costs related to common capabilities instead encouraging a focus on innovations that add value.

whitePaper | March 1, 2023

Mobile communications has brought about profound changes in people's lives. In order to cope with a burst of traffic growth in 2020, the industry is witnessing the arrival of massive device connections, and emerging new services and scenarios, and celebrating the fifth generation of mobile communications.

whitePaper | April 4, 2022

The deployment of Internet of Things (IoT) networks has rapidly increased over recent years – to connect homes, cities, farms, and many other industries. Today, these networks rely on connectivity solutions, such as LoRaWAN, operating in the ISM bands. Our experience from deployments in multiple countries has shown that such networks are bottlenecked by range and bandwidth.