How the Internet of Things is Revolutionizing Customer Service

whitePaper | August 3, 2022

The Internet of Things (IoT) fuses the digital realm with the real-world of objects and places and enables digital twins of them. These technologies drive innovation in application areas such as manufacturing, utilities, transportation, logistics and smart cities. The adoption of IoT technologies in industrial settings, known as Industrial Internet of Things (IIoT), enables gathering and analysis of data across machines, physical assets and processes to improve the flexibility and efficiency of systems at reduced cost. IIoT will increase the productivity, shift economies, innovate business models and foster industrial growth: a digital transformation (DX).

whitePaper | June 22, 2022

Transforma Insights analysis points to an 8-13% saving to be made on lifetime connectivity spend by enterprises if they choose eSIM and iSIM options rather than removable plastic SIM cards for their IoT deployments. Embedded SIM (eSIM), and to a lesser extent its coming successor integrated SIM (iSIM), have established themselves as part of the range of capabilities that need to be carefully considered by an organisation when planning a cellular-based IoT solution. Alongside the physical components of eSIM and iSIM.

whitePaper | September 13, 2022

Secure, seamless remote network access is a business enabler — boosting remote user productivity and reducing the time spent by IT teams to onboard and maintain user-to-application connectivity with agility and resilience. And yet, remote access remains a challenge for many organizations

whitePaper | August 11, 2023

IDC’s research demonstrates that enterprise organizations are prioritizing digital infrastructure (DX) resiliency as a foundational element of their IT strategy. Organizations are looking for richer levels of visibility, cross-platform control, advanced data management, and protection that spans the entire ecosystem, including public or private cloud, on premises, colocation facility, and edge. DX initiatives rely on data-driven insights to deliver competitive differentiation, increased customer engagement, streamlined business operations, increased staff productivity, and growth in revenue and profitability. IT infrastructure is one of the crucial pillars of DX. In fact, DX cannot succeed without IT transformation, aligned with business strategy to meet or exceed service-level objectives for data-driven insights. Because of this realization, organizations are now focused on managing outcomes instead of IT infrastructure and looking to vendors and partners to help reach this goal.

whitePaper | May 12, 2022

Traditionally the networking architectures used within the industrial domain have been many and varied. With its established enterprise IT roots, Ethernet was always going to be the backbone network of choice to link the worlds of operational technology (OT) and information technology (IT) together. However, since the arrival of Industrial IoT (IIoT), connecting all the production assets, such as sensors, actuators, robots, and the myriad of other equipment, typically involved proprietary, vendor-specific networking. The availability of single-pair Ethernet (SPE) looks set to change this legacy approach.

whitePaper | May 17, 2022

The Internet of Things Security Foundation (IoTSF) is a non-profit, global membership organisation. Established in 2015, we are an international response to the complex challenges posed by cybersecurity in the expansive hyper-connected IoT world.