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Internet of Things and Customer Relationship Management

April 5, 2018

In earlier days, the focus of Customer Relationship Management (CRM) was to reduce the cost around customer acquisition, retention, and servicing them. While the current CRM focus is also around reducing the cost, it has now become more about providing quality of service to customers. Companies are looking to retain their existing customers, and while they now have realtime integration, also through social media, with CRM applications, customers are looking for next level of services. They are expecting quick response and resolution to their problems However, what if, we are providing predictive and preventive actions by alerting our customers in advance, before they face the problem and providea service or solution to the issues they might face in the near future?

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Nalashaa Solutions

At Nalashaa, we provide software engineering services to ISVs, SaaS providers, Internet Firms and Technology companies. We partner with our customers to deliver an experience. We partner with companies at all stages, start-ups to established firms and work with them to take the engineering efforts to the next level.

OTHER WHITEPAPERS

IoT for Development: Use cases delivering impact

whitePaper | June 29, 2023

Utility services such as energy, water, sanitation, waste management and transport are essential to life. The Digital Utilities programme enables access to affordable, reliable, safe and sustainable urban utility services for low-income populations through digital solutions and innovative partnerships. In doing so, we also seek to support cities in low- and middle-income countries in their transition to a low carbon, climate-resilient future.

Medical and iot device security for healthcare

whitePaper | December 27, 2021

With the advent of the Internet of Things (IoT), businesses are experiencing a digital transformation bigger than the PC and Mobile revolutions combined and healthcare is no exception. The new breed of connected medical devices brings the promise of improved patient care, better clinical data, improved efficiency, and reduced costs but they also bring increased security risks.

Cognitive Twins for Supporting Decision-Makings of Internet of Things Systems

whitePaper | December 3, 2019

Internet of things (IoT) is a network of items embedded with sensors which are connected through the internet [1]. One IoT system consists of computing devices, physical plants and networks defined as a system-of-systems (SoS) [2]. During developing IoT systems, architectural dependencies across the entire SoS are challenged because of the massive compositions among them.

IXON Cloud Security 2022

whitePaper | April 25, 2022

IXON provides a fully integrated cloud-based Industrial IoT solution for machine builders, building automation integrators and system integrators. The IXON Cloud platform together with a connectivity gateway, the IXrouter or third party devices with the IXagent software installed, o¬ers an all-in-one solution for safely and easily.

Security Impact of IoT on the Enterprise

whitePaper | November 28, 2019

We are moving to a time where many ‘things’ that we know and use have the capability to be connected to a network either wired or wirelessly. The way we use technology is becoming more integrated in all aspects of our daily lives and is steadily integrating within the enterprise environment. A core concern for businesses is therefore the risk of introducing Internet of Things (IoT) devices to the enterprise.

IoT Security for Commercial Buildings

whitePaper | November 24, 2019

In 2017 the number of connected devices in commercial buildings surpassed the mark of 1 billion. By 2021 this number will grow to more than 3,6 billion devices. However – even though there are so many connected devices, applications for Smart Buildings remain in silos, each with their own proprietary solutions.

Internet of Things and Customer Relationship Management