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The Shift from Reactive to Proactive Service with Data Analytics and Internet of Things

December 27, 2018

Many industrial organizations have historically been very successful at what they do, building up a loyal user base that has provided a regular revenue stream for many years. However, many companies are now experiencing a change in the landscape, with less equipment being ordered and new competition from China and other emerging markets. In order to continue being successful, field service needs to adapt to this new environment. With the right level of investment and a new proactive service strategy, field service can be a rich source of new revenue and brand loyalty

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