Using the Internet of Things to Deliver Effortless Customer Service

whitePaper | December 18, 2019

With 5G on the verge of being adopted as the next mobile network, there is a need to analyze its impact on the landscape of computing and data management. In this paper, we analyze the impact of 5G on both traditional and emerging technologies and project our view on future research challenges and opportunities. With a predicted increase of 10-100x in bandwidth and 5-10x decrease in latency, 5G is expected to be the main enabler for smart cities, smart IoT and efficient healthcare, where machine learning is conducted at the edge.

whitePaper | December 3, 2019

Internet of things (IoT) is a network of items embedded with sensors which are connected through the internet [1]. One IoT system consists of computing devices, physical plants and networks defined as a system-of-systems (SoS) [2]. During developing IoT systems, architectural dependencies across the entire SoS are challenged because of the massive compositions among them.

whitePaper | June 29, 2023

Utility services such as energy, water, sanitation, waste management and transport are essential to life. The Digital Utilities programme enables access to affordable, reliable, safe and sustainable urban utility services for low-income populations through digital solutions and innovative partnerships. In doing so, we also seek to support cities in low- and middle-income countries in their transition to a low carbon, climate-resilient future.

whitePaper | November 28, 2019

We are moving to a time where many ‘things’ that we know and use have the capability to be connected to a network either wired or wirelessly. The way we use technology is becoming more integrated in all aspects of our daily lives and is steadily integrating within the enterprise environment. A core concern for businesses is therefore the risk of introducing Internet of Things (IoT) devices to the enterprise.

whitePaper | January 15, 2020

The prospects are exciting. By enhancing resources with IoT, employees and organizations generate new value. Notable examples include improved air quality in cities and increased availability and reliability of rail vehicles of up to 99%. Other IoT implementations cut non-technical power losses in half, saving $150 million for an electric utilities company in Brazil, and reduce delivery days in electronics manufacturing from 25 to less than 7, improving quality at the same time.

whitePaper | June 14, 2022

The 5G evolution starting with Release 18 is called 5G Advanced. This paper provides an overview of 5G Advanced to show the advantages of its technology components with regard to network performance and capabilities. Guidance is provided on which features to expect in 5G Advanced and how those features enhance and enrich the already deployed 5G networks.